Building a Client-Centric Law Firm: Client Engagement for the Modern Practice

Whether a law firm is large or small, they share certain imperatives. There are those things that keep the business afloat, of course. But there are also those things that clients expect of your firm and your experience. Some of these must-haves come down to basic customer service. Concepts and behaviors as essential to law firms as they are to restaurants.

But in the largely remote modern era, law firm client engagement has an undeniably technological component. So, where does your firm fall ... show more


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