Improve your bottom line by putting customers at the top

Businesses already see the ROI potential of customer service, but there’s still work to do. Learn how to tackle this year’s challenges and tap into the profit power of customer service.

Leaders must prioritize customer service

70% of organizations see a direct connection between customer service and performance, but 40% say it isn’t prioritized by their C-Suite staff. Leadership must make the link between support teams and bottom line impact.

The role of service teams needs to ch ... show more